Shipping & Delivery
Shipping Costs
Vuorjoki Design ships to EU countries free of charge. If for some reason your country is not listed as a delivery country, please contact our Customer Service.
Delivery Time
Delivery times for international orders depend on the country where the order is coming from. The delivery time is approximately 2–5 working days to Finland, 5–11 working days to other EU countries. Please note that for instance holiday seasons will cause delays.
Terms of Delivery
We will inform on the product page, if the product is sold out, there only is a limited lot of the product available, or if for reasons beyond our control, the delivery will be prolonged. We are not able to respond to continuous interim inquiries on the delivery time.
All parcels are delivered to the address you have given during confirming of your order. To avoid inconveniences please specify your address as precisely as possible. Once we have received your order, we’ll send you an e-mail order confirmation. Don’t lose the order confirmation, in case you need to contact our Customer Service.
Vuorjoki Design is not responsible for any damages or delays which are due to force majeure or similar reasons beyond its control which it could not have reasonably predicted or the consequences of which could not be avoided. Force majeure and similar reasons consists of, but is not limited to the following: import and exports bans, industrial actions, sick leave of personnel, authority decisions, equipment or personnel related problems of cooperation printers, delays in material deliveries, disruptions in transportation, war, natural disasters, or any other similar reason. In the event the force majeure or similar reason continues for more than three months, both the consumer and Vuorjoki Design have the right to cancel the order/agreement without any damage or other consequences.
Return policy
You have the right to return / exchange the ordered products within 14 days after you received your order. In such case, please contact our Customer Service within that 14-day period. The products must be returned undamaged and unused in the original packaging. Shipping charges for all returns must be prepaid by you. Returns are accepted for a full refund.
Returns/exchanges outside of EU will not be accepted due to customs clearance expenses.
No returns and no refunds on Gift Cards.
Due to monitor differences, actual colors of the products may vary slightly from what appears online. In purchasing from Vuorjoki Design, you agree to accept the small risk that there will be a slight variation between the actual poster color and the representation on our website.
Unclaimed delivery
If your package is not picked up at your delivery point before its scheduled return to sender, Vuorjoki Design reserves the right to charge the costs for returned packages. The cost is different depending on the country the product is originally ordered from.
Incorrect delivery / damaged items
It is the obligation of the customer to carefully inspect the contents of the delivered package for the condition and amount of the products.
Please contact our Customer Service
- in the event that a wrong product or a wrong amount of products have been delivered to you
- in the rare case that your art print arrives damaged. We will ask for photos of the damage including the packaging so we can document the claim and process a replacement for you at no charge. Damages must be reported within 48 hours of delivery. A product is defective e.g. when it is torn or otherwise damaged.
A defective product should be returned to Vuorjoki Design. Shipping charges for the return must be prepaid by you. After the receipt of the said defective product Vuorjoki Design will refund the shipping cost and a send a new, equal product without cost.